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      1. Te Rito Knowledge Base
      2. Getting started

      Activating your Te Rito account

      Step 1 – Setting up users 

      1. To be able to log in and start using Te Rito:
        1. Your school’s SMS must first be connected to Te Rito. You can register at Connect your SMS to Te Rito
        2. School staff must have an active ESL account to access Te Rito.
        3. In ESL, the principal, deputy principal and teacher roles were pre-assigned to all school staff as at 10 June 2025.
        4. If there are staff members you do not wish to have access, your Delegated Authoriser (DA) must remove their Te Rito role in ESL.
        5. For staff accounts to appear in Te Rito, their First Name, Last Name and email address must be in your SMS.

      If you need to edit staff details in your SMS, allow a day after doing this before re-attempting the account activation process. This is because Te Rito syncs with your SMS every 24 hours which is when any new information will be captured.

      2. Staff can log in to ESL's Self Service to check that they have a Te Rito role:

      ESL’s Self Service screen

      3. If you have any new staff at your school after 10 June 2025 who you wish to have access, your DA will need to assign a Te Rito role to them in ESL.

      4. When staff leave your school, your DA must ensure their Te Rito role is removed from them in ESL.

       

      Step 2 – Activating accounts 

      1. To access Te Rito:
        1. Click the below link to initiate the account activation process in ESL: Activate my account
        2. Log in to your ESL account.                        ESL’s logon screen

          ESL’s logon screen

        3. You will be redirected to Te Rito’s ‘Activate your Edsby Account’ screen.

          Enter the email address you use to log in to your SMS. Make sure you enter it correctly, as this is where your user invitation will be sent.

        4. Click ‘Generate Invitation’     

          image3Te Rito’s ‘Activate your Edsby Account’ screen

        5. You should receive an email from ‘noreply@access.terito.govt.nz’. If you don’t receive it, check your spam or junk folder in case it’s gone there.

        6. Open the email and click the link to start using Te Rito                                                     

              Screenshot 2024-01-24 at 12-42-56 PM-png  Te Rito’s ‘Welcome to Te Rito’ email message

            1. You will be prompted to read and accept Te Rito’s Terms of Use.

              If you agree, click ‘Accept’ to complete the activation process.

          2. Please check with your DA or contact the Te Rito Technical Support team if you experience any issues, or receive the message below.image2

          Te Rito’s ‘Unsuccessful account activation’ screen

           

          Support when you need it

          Contact the Ministry Service Desk for all ESL-related issues

          service.desk@education.govt.nz

          0800 422 599

           

          Contact Te Rito Technical Support for all other queries

          teritosupport@edsby.com

          0800 787 017 (9am to 5pm weekdays, excluding public holidays)